Get help with the app, monitoring, and account access.
Why is my app showing offline?
If your app is showing offline, the inverter or monitoring device may have lost its internet connection. Check that your home Wi-Fi is working and that the inverter's Wi-Fi dongle is connected to your network. In some cases, the monitoring platform may also be undergoing maintenance.
What happens if my internet connection goes down?
Your solar system will continue generating electricity normally. Only the monitoring and reporting functions may be affected until internet connectivity is restored.
Why does my monitoring app show different production levels than expected?
Monitoring apps may update at different intervals and can occasionally experience communication delays. Compare production over several days rather than focusing on a single reading.
How do I know if my solar system is working properly?
Check your inverter display or monitoring app. If the inverter shows normal operation and the system is generating power during daylight hours, it is likely operating correctly.
My solar app isn't showing any data. Is my system broken?
Not necessarily. Check that your internet connection is working and that your monitoring device is powered on. Temporary communication outages can prevent data from appearing in the app even when your solar system is producing electricity.
