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Terms & Conditions (Supply & Installation)

Effective date: 04/02/26

These Terms & Conditions ("Terms") apply to all quotations, sales, supply, and installation services provided by Ecoplex Energy Solutions ("Ecoplex", "we", "us", "our") to the customer ("you", "your"). 

By placing an order or making any payment (including a deposit), you agree to these Terms.

1. Our Contract With You

  1. Your contract with Ecoplex consists of: (i) your written quotation/proposal (and any written variations), (ii) these Terms, and (iii) any documents we ask you to sign (including finance or completion paperwork).
  2. If there is any conflict, the quotation/proposal and written variations take priority over these Terms.

2. Acceptance of Terms and Order Confirmation

  1. Payment of any deposit or part-payment is confirmation that you have read and accepted these Terms and that you authorise Ecoplex to begin administrative, technical, planning, and procurement work for your project.
  2. An order is confirmed when we issue a written confirmation, schedule your project, or accept your deposit (whichever happens first).

3. Scope of Works

  1. Ecoplex will supply and/or install the equipment described in your quotation, subject to site conditions and standard industry practices.
  2. Any work not expressly included in the quotation is excluded unless agreed in writing as a variation.

4. Pricing, Variations, and Additional Works

  1. Prices are as per your quotation, subject to changes in scope requested by you, site conditions not reasonably identifiable prior to installation, and regulatory or compliance requirements (including electrical safety issues).
  2. If additional works are required to complete the installation safely and compliantly, we will (where practical) explain this to you and provide options. Additional works may be charged.
  3. Where urgent make-safe work is required for safety or compliance, Ecoplex may carry out minimum necessary measures and charge accordingly.

5. Payment Terms

Effective immediately, unless otherwise agreed in writing, the payment terms are:

  • 50% deposit payable upon confirming you wish to proceed with Ecoplex (and before procurement and scheduling are finalised).
  • 40% payable two (2) weeks before the scheduled installation date.
  • 10% final balance payable on the day of completion and commissioning of the system.

You are required to make full payment when due. If any works are completed and payment is not made in full on the date of completion, you remain liable for the full amount due in accordance with these Terms.

In the event of a minor defect, you shall not be entitled to withhold more than a proportionate amount of the sum due, having regard to the nature and impact of the defect.

If payment is not made within 30 days of the invoice date, Ecoplex reserves the right to charge interest on the outstanding sum at a rate of 3% per annum above the Bank of Ireland base rate (or equivalent successor rate), calculated on a daily basis from the date of completion until payment is received in full.

If sums remain unpaid, Ecoplex may suspend further services (where applicable) and/or commence legal proceedings to recover the outstanding amount, together with any reasonable costs of recovery, insofar as permitted by law.

6. Your Responsibilities (Customer Obligations)

You agree to:

  • Provide safe access to the property, including loft/attic access where relevant.
  • Ensure the property’s electrical installation is safe, serviceable, and suitable for additional load.
  • Disclose known issues (for example: prior faults, tripping circuits, damaged consumer unit, water ingress).
  • Ensure pets are secured and work areas are clear.
  • Obtain permissions required (landlord, management company, planning constraints, etc.).
  • Ensure broadband/Wi-Fi access if required for monitoring/commissioning (where applicable).

7. Site Conditions, Electrical Safety, and Reporting Obligations

  1. Ecoplex installs to applicable standards and safety requirements. If we identify an issue that may affect safety or compliance, we may pause works until it is resolved.
  2. Electrical faults / deeper property issues: If Ecoplex attends site and discovers an electrical fault, unsafe condition, or other property issue not reasonably identifiable before attendance, we may need to stop works, recommend remedial action, and/or report the issue to the relevant bodies where required (including Safe Electric or other competent authorities/registrants, as applicable).
  3. In such circumstances, you accept that (i) your project may be delayed until the fault/issue is resolved, (ii) additional diagnostic, make-safe, or remedial works may be required, and (iii) Ecoplex may apply part of your deposit to cover reasonable time, attendance, testing, reporting, administration, and any make-safe works carried out.
  4. Ecoplex is not liable for pre-existing faults or the cost of remedying defects in the property’s electrical system or structure that are outside our agreed scope.

8. Scheduling, Access, and Delays

  1. Installation dates are estimates until confirmed. Weather, supplier availability, grid/utility timelines, and safety issues may affect scheduling.
  2. If access is not available at the agreed time, or the site is unsafe, Ecoplex may reschedule and may charge reasonable costs for wasted attendance or third-party cancellations.
  3. If delays are caused by you (including failure to approve variations, failure to provide access, or failure to resolve identified safety issues), we may revise the schedule and charge reasonable additional costs.

9. Title and Risk

  1. Risk in goods passes to you on delivery to site.
  2. Title (ownership) of goods remains with Ecoplex until all amounts due are paid in full.

10. Commissioning, Handover, and Documentation

  1. We will commission the system and provide handover information appropriate to the installation.
  2. Certificates and documentation timelines may vary depending on third parties and compliance processes.

11. Warranties and Aftercare

  1. Manufacturer warranties apply to equipment supplied, subject to their terms.
  2. Ecoplex workmanship warranty (if offered) is as stated in your quotation or warranty document.
  3. Warranty does not cover issues caused by misuse, unauthorised modification, third-party works, or pre-existing property defects.

12. Cancellations, Refunds, and Internal Review Process

This section is designed to be clear and fair, while reflecting that Ecoplex commits time and costs once a job is booked.

12.1 Cancellation requests must be in writing

All cancellations and refund requests must be made in writing to: onboarding@ecoplexenergy.ie

12.2 Deposits and part-payments

Because Ecoplex undertakes work and commits resources from the point of booking, deposits are not automatically refundable. If you cancel, any refund is assessed based on work completed to date and costs already committed, including (where applicable):

  • Administration, technical review, design, and compliance planning already performed.
  • Scheduling and operational costs already incurred.
  • Third-party costs committed or paid (for example: scaffolding, delivery, subcontractors).
  • Equipment ordered/allocated (including any non-returnable or restocking costs).
  • Reasonable attendance/testing/reporting/make-safe costs where site or electrical safety issues arise (see Section 7).

Ecoplex does not apply penalties. Any deductions are intended to reflect genuine costs and work performed.

12.3 Refunds where Ecoplex agrees a deposit return is due

Where Ecoplex agrees that a refund (full or partial) is due, it will be processed as follows:

  • Internal Review / Investigation: All refund requests are subject to an internal review process to confirm the basis of the request, work completed and costs incurred, third-party commitments, compliance and safety findings (if relevant), and payment verification/anti-fraud checks.
  • Outcome & date issued: Once the review is completed, Ecoplex will issue you with a written outcome (approved/part-approved/declined) and, where approved, a refund issue date.
  • Timeframe: Where approved, refunds are typically issued approximately 30 days after completion of the internal review process. Banking/payment provider processing times may add additional days.

12.4 Cooling-off rights (where legally applicable)

Where consumer cooling-off rights apply (for example: distance/off-premises sales), you may have a right to cancel within a statutory period. If you requested Ecoplex to begin work during that period, you may be required to pay for services performed and costs incurred up to cancellation, as permitted by law.

12.5 Ecoplex cancellation

If Ecoplex cancels due to inability to proceed, we will communicate the reason and handle any refund due in line with this section, taking account of any customer-approved third-party costs already incurred.

13. Photos, Monitoring, and Marketing

  1. We may take photos of the installation for quality and compliance records.
  2. With your permission, we may use non-identifying images for marketing. You can opt out at any time in writing.

14. Limitation of Liability

  1. Ecoplex is not liable for pre-existing faults in the property, delays caused by third parties (utilities, suppliers, regulators), or indirect or consequential losses (loss of profit, loss of use, etc.), except where prohibited by law.
  2. Nothing in these Terms limits any rights you have under Irish consumer law or limits liability that cannot be limited by law.

15. Data Protection

We process personal data in accordance with our Privacy Notice: [insert link].

16. Governing Law

These Terms are governed by the laws of Ireland, and Irish courts have jurisdiction.

17. Disputes

17.1 Good-faith resolution

If a dispute, claim or disagreement arises out of or in connection with the Contract (a "Dispute"), the parties will first try to resolve it promptly by discussion and good-faith negotiation. Either party may give written notice of a Dispute to the other. If the Dispute is not resolved within 20 Working Days of that notice, either party may refer the Dispute to mediation under Clause 17.2.

17.2 Mediation (CEDR Ireland)

The parties will attempt to settle the Dispute by mediation in accordance with the CEDR Model Mediation Procedure (as amended from time to time). Unless the parties agree otherwise, the mediator will be nominated by CEDR Ireland. A party wishing to start mediation must give written notice to the other party (a "Mediation Notice") and provide a copy to CEDR Ireland. The mediation shall commence as soon as reasonably practicable and, in any event, within 14 days of the Mediation Notice unless the parties agree otherwise. If the Dispute is not settled within 30 days of the mediation commencing (or such longer period as the parties agree in writing), or if either party refuses to participate in mediation, either party may proceed in accordance with Clause 17.3.

17.3 Court relief (urgent matters)

Nothing in this clause prevents either party from seeking urgent interim relief from the courts (including injunctions, safety-related orders, or measures to protect assets, property, or rights).

17.4 Arbitration (business customers)

Where the Customer is acting in the course of business, any Dispute not resolved under Clauses 17.1 and 17.2 shall be referred to and finally resolved by arbitration by a single arbitrator. The arbitrator shall be appointed by agreement of the parties. If the parties do not agree an arbitrator within 15 Working Days of one party requesting the other to do so, the arbitrator shall be nominated by the Chairperson (or equivalent officer) of the Chartered Institute of Arbitrators (Irish Branch). The seat and venue of the arbitration shall be Dublin, Ireland, the language shall be English, and the arbitration shall be governed by the Arbitration Act 2010 (as amended).

17.5 Consumers

Where the Customer is a consumer, this clause does not limit your statutory rights. Any agreement to arbitrate will only apply where both parties agree in writing after the dispute has arisen.

17.6 Continued performance / undisputed sums

Unless the dispute relates to safety or compliance, the parties will continue to perform their obligations so far as reasonably practicable, and the Customer will pay any undisputed amounts when due.

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